Contact Support
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EpicSaver Support
We respond to all user support tickets and bug reports within 24 business hours.
How to Reach EpicSaver Support
At EpicSaver, we believe in providing fast and reliable support to all our users. Whether you're facing issues with downloading Facebook videos, have questions about our service, or want to report a bug, our team is here to help. Below you'll find all the ways to get in touch with us.
Common Issues We Can Help With
Before contacting us, here are some common issues and their quick solutions:
- Video not downloading: Make sure the Facebook video is public and the link is correct. Private videos cannot be downloaded.
- Low quality download: Try selecting the HD 1080p or 4K option from the quality dropdown.
- Download not working on iPhone: Use Safari browser and tap "Save to Files" after download.
- Reels not downloading: Copy the Reels link directly from the Facebook app's share menu.
- Story download failing: Stories must be public and not expired (within 24 hours).
Contact Methods
Email Support: For general inquiries, bug reports, or feature requests, email us at support@epicsolution.qzz.io. We typically respond within 24-48 hours.
Business Inquiries: For partnerships, advertising, or business proposals, contact us at business@epicsolution.qzz.io.
DMCA & Legal: For copyright claims or legal matters, reach out to legal@epicsolution.qzz.io with complete details.
Response Time
We aim to respond to all inquiries within 24-48 hours during business days. For urgent technical issues, please include your browser type, device, and a screenshot of the problem for faster resolution.
Frequently Asked Questions
Is EpicSaver free to use? Yes, EpicSaver is 100% free with no hidden charges, subscriptions, or limits on downloads.
Do you store my videos? No. We do not store any downloaded videos or user data. All processing happens in real-time.
Is it safe to use? Absolutely. EpicSaver uses secure HTTPS connections and does not require login or personal information.
Which devices are supported? EpicSaver works on Android, iPhone (iOS Safari), Windows PC, and Mac computers.
Why Choose EpicSaver?
EpicSaver is built with speed, privacy, and quality in mind. Unlike other downloaders, we offer true HD 1080p and 4K downloads without watermarks, without requiring app installation, and without storing your data. Our cloud-based engine processes downloads in under 2 seconds, making it one of the fastest Facebook video downloaders available online.